Orders

• Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
• Customers are responsible for providing an accurate shipping address. Â To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
• MVMT Matters is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
• Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

• Orders are shipped to the provided shipping address listed under customer’s account.
• MVMT Matters is not responsible for packages delivered to mistyped or invalid address.
• All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
• Customer’s funds will be transferred to store credit.
• Customer’s are responsible for any additional postage fees for orders that need to be re-shipped due to a invalid addresses
• Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.

Domestic Orders / Shipping

• Orders are generally received within 7 business days after date of fulfillment.
• Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.

Discount Codes

• All discount codes must be entered at the time of checkout.
• For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
• Only one discount code can be applied per purchase.

Returns and Exchanges

• All items must be in original factory condition with tags intact and original packaging. No exceptions.
• All sales are final on discounted items – no returns
• All sales in the 4 days following Thanksgiving – Exchanges only, no returns.
• Return items with a detailed note including name, order number, and address to:

MVMT Matters
1631 Executive Court
Sacramento, CA 95864

Denied Return Examples

• Smell, perfume, deodorant, cologne, etc
• Visible stains or wear marks
• No packaging or proof of purchase
• Washed or wrinkled
• Bent bills on hats
• Headwear must be unworn and in original package for sanitation purposes

Personal Information

• When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

• As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

Security

• We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.
• Your information will not be available to the public and is protected.